Information about the Service Center for Payroll and HR. Yoy may reach us by phone, NTNU Hjelp and e-mail.

Norsk versjon: Tjenestesenter

Content

1. Support in NTNU Hjelp
2. Support by phone
3. E-mail
4. Mail
5. Services for employees
6. The status of your inquiry in NTNU Hjelp
7. Services for managers

NTNU Hjelp

To submit a case in NTNU help, you must have a Feide user from NTNU. Contractors and other non-employees can contact us by telephone and e-mail.

If you use the correct category, you will get help faster:

Travel expenses Working hours Salary Employee relationship Absence due to illness Holiday leave Parental leave Leave of absence Stipend Feedback

If your inquiry doesn't fit into these categories, use our form for general inquiries, or send us an e-mail.

The status of your inquiry in NTNU Hjelp

• Processing/"Registrert": Automatic status when you submit a ticket in NTNU Hjelp.
• Processing/"Tildelt": The case is assigned to an operator, but not necessarily commenced.
• Processing/ "I arbeid": Our operator has begun working on the case.
• On hold/"Venter på bruker": Our operator is waiting for your response. It will aitomatically be changed to "fullført" (completed) after ten days. We do not use this during the Summer 2025, because absence may lead to cases being closed before they are resolved. 
• On hold: Our operator has to wait for something in order to continue.
• Processing/"Oppdatert av bruker"": Set automatically when you reply.
• Closed/"Fullført": The case has been processed (resolved or answered).
• Closed/"Lukket": Completed. The case is closed automatically after ten days as "Completed" or if you close it.
• Processing: "Gjenåpnet av bruker": Automatic status if you open a closed case.

Phone

Our phone line at (+47) 73 41 31 40 is open Monday to Friday from 10 am to 2 pm.

Have your employee number ready when you call us

This makes it faster to find the right person in the payroll system. You can find your employee number by opening "User profile" in the Self Service Portal. The number is to the right of your name (in the DFØ app you'll find it under "Personal data"). 

E-mail

lonnhr@hr-hms.ntnu.no.

Mail

Paper mail can be sent to the service center through NTNU's postal services, or to the HR and HSE department's adress.

Services for employees

The service center operates and counsels NTNU employees on the topics of:

• The Self-service portal and DFØ app
• Salary payment
• Travel expenses
• Personal expenses
• Register working hours
• Holiday leave
• Illness and sick leave
• Leave of absence
• Retirement
• Other inquiries

Which forms go directly to your manager and which go via the service center?

If you have questions about laws and regulations in these areas or need advice and guidance, you can contact the service center.

Help to managers

The service center also provides management support within the areas mentioned above. The service center can also assist on other matters, such as changing working contracts.