Service center - Kunnskapsbasen
Information about the Service Center for Payroll and HR.
Norsk versjon: Tjenestesenter
Do you have questions about the local wage settlement payment?
Send us an inquiry using NTNU Hjelp
To submit a case in NTNU help, you must have a Feide user from NTNU. Contractors and other non-employees can contact us by telephone and e-mail.
If you use the correct category, you will get help faster:
If your inquiry doesn't fit into these categories, use our form for general inquiries, or send us an e-mail.
Our phone line at (+47) 73 41 31 40 is open Monday to Friday from 10 am to 2 pm.
Our phone is closed on 28 February.
Have your employee number ready when you call us
This makes it faster to find the right person in the payroll system. You can find your employee number by opening "User profile" in the Self Service Portal. The number is to the right of your name (in the DFØ app you'll find it under "Personal data").
The service center operates and counsels NTNU employees on the topics of:
- The Self-service portal and DFØ app
- Salary payment
- Travel expenses
- Personal expenses
- Register working hours
- Holiday leave
- Illness and sick leave
- Leave of absence
- Other inquiries
If you have questions about laws and regulations in these areas or need advice and guidance, you can contact the service center.
The service center also provides management support within the areas mentioned above. The service center can also assist on other matters, such as changing working contracts.