Service center

Information about the Service Center for Payroll and HR.

Norsk versjon: Tjenestesenter


1. Contact

2. Services for employees

3. Services for leaders


Do you have questions about the local wage settlement payment?

You'll find a lot of information in this Innsida message from 27 November 27, 2023.

Send us an inquiry using NTNU Hjelp


To submit a case in NTNU help, you must have a Feide user from NTNU. Contractors and other non-employees can contact us by telephone and e-mail.

If you use the correct category, you will get help faster:

 Travel expenses  Working hours  Salary  Employee relationship  Absence due to illness  Holiday leave  Parental leave  Leave of absence  Stipend  Feedback

If your inquiry doesn't fit into these categories, use our form for general inquiries, or send us an e-mail.



Our phone line at (+47) 73 41 31 40 is open Monday to Friday from 10 am to 2 pm.

Our phone is closed on 28 February.

Have your employee number ready when you call us

This makes it faster to find the right person in the payroll system. You can find your employee number by opening "User profile" in the Self Service Portal. The number is to the right of your name (in the DFØ app you'll find it under "Personal data"). 


Paper mail can be sent to the service center through NTNU's postal services, or to the HR and HSE department's adress.


Services for employees

The service center operates and counsels NTNU employees on the topics of:

If you have questions about laws and regulations in these areas or need advice and guidance, you can contact the service center.

Help to leaders

The service center also provides management support within the areas mentioned above. The service center can also assist on other matters, such as changing working contracts.