Service center - Kunnskapsbasen
Service center
Information about the Service Center for salary and HR.
19 September 2023: Bonus salary (fees, grants) that should have been paid on Monday 18 September has been delayed. The Service Centre is in contact with the bank to get the money paid to recipients as quickly as possible.
Norsk versjon: Tjenestesenter
Content
Contact
Send us an inquiry using NTNU Hjelp
To submit a case in NTNU help, you must have a Feide user from NTNU. Contractors and other non-employees can contact us by telephone and e-mail.
If you use the correct category, you will get help faster:
Travel expenses Working hours Salary Employee relationship Absence due to illness Holiday leave Parental leave Leave of absence Stipend Feedback
If your inquiry doesn't fit into these categories, use our form for general inquiries, or send us an e-mail.
Phone
Our phone line at (+47) 73 41 31 40 is open Monday to Friday from 10 am to 2 pm.
Paper mail can be sent to the service center through NTNU's postal services, or to the HR and HSE department's adress.
Services for employees
The service center operates and counsels NTNU employees on the topics of:
- The Self-service portal and DFØ app
- Salary payment
- Travel expenses
- Personal expenses
- Register working hours
- Holiday leave
- Illness and sick leave
- Leave of absence
- Retirement
- Other inquiries
If you have questions about laws and regulations in these areas or need advice and guidance, you can contact the service center.
Help to leaders
The service center also provides management support within the areas mentioned above. The service center can also assist on other matters, such as changing working contracts.