Orakel Support Services - Kunnskapsbasen
Orakel Support Services
Orakeltjenesten helps all students and employees at NTNU.
Norsk versjon - Orakeltjenesten
What support is provided
Orakeltjenesten offers support for NTNU IT's systems, including, but not limited to:
- Create user account
- Email provided by NTNU IT
- Local storage and network storage areas
- Connecting to NTNU's network, wireless network and VPN
- Software installation help for software provided by NTNU IT
Never give your password to anyone, not even to Orakeltjenesten.
The easiest way to get in touch with Orakeltjenesten is through the self-service portal NTNU Help (Hjelp in Norwegian)
Call +47 73 59 15 00 during opening hours.
Immidiate assistance during ongoing exams autumn semester 2020
For immediate/urgent assistance during an ongoing exam, separate “emergency numbers” have been created for both home exams and digital oral exams. The emergency numbers should only be used if there is a need for support in connection with an ongoing exam. The numbers will only be supported during the ongoing exam period, from November 23 - December 19.
Urgent help for home and oral exams: +47 73 59 16 00
- IT Support available from 08:00 - 14:30, Monday through Friday
- IT Support available from 08:00 - 16:00, Monday through Friday
Student help desks
Orakeltjenesten operates help desks for students in Trondheim, Ålesund and Gjøvik. No appointments are needed to visit these.
|Dragvoll||08:00–17:00 (Mon - Fri)||Bygg 8 nivå 5, Biblioteket||1)|
|Elgeseter||10:15–16:00 (Mon, Wed, Fri)||Adolf Øien-bygget, Biblioteket||2)|
|Gløshaugen||10:15–16:00 (Mon - Fri)||Realfagbygget, Biblioteket||2)|
|Gjøvik||08:00–15:45 (Mon - Fri)||K-bygget, kjeller|
|Kalvskinnet||10:15–16:00 (Mon - Fri)||Lysholmbygget, Biblioteket||2)|
|Tunga||10:15–16:00 (Thursday)||Tungasletta 2, 1. etg. rom A-105||2)|
|Øya||10:15–16:00 (Mon - Fri)||Kunnskapssenteret, Biblioteket||2)|
|Ålesund||09:00–16:00 (Mon - Fri)||Hovedbygget, Biblioteket|
1) During easter we are closed between 11.04.22 - 18.04.22.
2) During easter we are closed between 11.04.22 - 19.04.22.
Employee on-site IT support
Employees may request support from local Campus-IT, supporting employees with PC operations requiring physical presence.
Tasks carried out by Campus-IT
- Prepares computers (Windows) and delivers ordered equipment
- Reinstalls / repairs computers (Dell and Lenovo)
- Short term loan of computers during repair, ordering, emergency cases and teaching plans
- Provides wired network access
- Reports printers with errors
- Hands out usernames / passwords to foreign employees
Have a request number ready before you seek out Campus-IT
We do not have any help desks and are often out of office. You need to make an appointment by e-mail through NTNU Hjelp before visiting us. You will then receive an e-mail with a request number. Please state the request number (NTNU0xxxxxx) when you show up.
Employees contact points
|Dragvoll||08:30 - 15:00 (Mon - Fri)||Building 2, level 3, room 2302||1)|
|Elgeseter||08:30 - 15:00 (Mon - Fri)||Handelshøyskolen, room 4014|
|Gløshaugen||08:30 - 15:00 (Mon - Fri)||Sentralbygg 1, room 127A||Door locked - please knock at the door.|
|Gjøvik||08:00 - 15:45 (Mon - Fri)||K-bygget, basement|
|Kalvskinnet||08:30 - 15:00 (Mon - Fri)||Sukkerhuset. room 115|
|Sluppen||on request||Sluppenvegen 12B, room 219B|
|Tunga||08:30 - 15:00 (Mon - Tue)||Tungasletta 2, 2nd floor, room A-207||Monday and Tuesday and by appointment.|
|Tyholt||08:30 - 15:00 (Mon - Fri)||Marinteknisk Senter, room F2.128|
|Øya||10:30 - 14:30 (Mon - Fri)||Medisinsk-teknisk Forskningssenter, room 1.241||Door locked - please use the door bell.|
|Ålesund||08:00 - 15:45 (Mon - Fri)||K-bygget, 1st floor, room 154||Summer hours 08:00 - 15:00 until 1st of September|
How long does it take to get help?
Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.