Orakel Support Services - Kunnskapsbasen
Orakel Support Services
Orakel Support Services at NTNU assists students and employees with IT-related issues. You can reach us via NTNU Hjelp, by calling us on the phone, or by visiting one of our physical service desks on campus. Never share your password with us when contacting Orakel Support Services.
Norsk versjon - Orakeltjenesten
Contact Orakel Support Services
NTNU Hjelp
The easiest way to get in touch with Orakel Support Services is through the self-service portal NTNU Help (Hjelp in Norwegian)
Phone
Call +47 73 59 15 00 during opening hours.
- Employees: IT Support available from 08:00 - 14:30, Monday through Friday
- Students: IT Support available from 08:00 - 16:00, Monday through Friday
Help desks for students
Orakeltjenesten operates help desks for students in Trondheim, Ålesund and Gjøvik. No appointments are needed to visit these.
| Campus | Hours | Location | Notes |
|---|---|---|---|
| Dragvoll | 08:00–17:00 (Mon - Fri) | Bygg 8 nivå 5, Biblioteket | |
| Elgeseter | Closed | Adolf Øien-bygget, Biblioteket | |
| Gløshaugen | 10:15–16:00 (Mon - Fri) | Realfagbygget, Biblioteket | |
| Gjøvik | 08:00–15:45 (Mon - Fri) | K-bygget, kjeller | Summer time (08:00-15:00) 15 May - 14 September |
| Kalvskinnet | 10:15–16:00 (Mon and Wed) | Lysholmbygget, Biblioteket | Reduced opening hours: Open on Mondays and Wednesdays only |
| Øya | 10:15–16:00 (Tue and Thu) | Kunnskapssenteret, Biblioteket | Reduced opening hours: Open on Tuesdays and Thursdays only |
| Ålesund | 09:00–16:00 (Mon - Fri) | Hovedbygget, Biblioteket |
Help desks for employees
| Campus | Hours | Location | Notes |
|---|---|---|---|
| Dragvoll | 08:30 - 15:00 (Mon - Fri) | Building 2, level 3, room 2302 | Summer time (08:00-15:00) 15 May - 14 September |
| Elgeseter | 08:30 - 15:00 (Mon - Fri) | Handelshøyskolen, room 4014 | Summer time (08:00-15:00) 15 May - 14 September |
| Gløshaugen | 08:30 - 15:00 (Mon - Fri) | Sentralbygg 1, room 127A | |
| Gjøvik | 08:00 - 15:45 (Mon - Fri) | K-bygget, basement | Summer time (08:00-15:00) 15 May - 14 September |
| Kalvskinnet | 08:30 - 15:00 (Mon - Fri) | Sukkerhuset. room 115 | |
| Sluppen | on request | Sluppenvegen 12B, room 219B | |
| Tyholt | 08:30 - 15:45 (Mon - Fri) | Professor Mørchs hus, room 2.185. Professor J.H.L. Vogts veg 1B | Summer time (08:00-15:00) 15 May - 14 September |
| Øya | 10:30 - 14:30 (Mon - Fri) | Medisinsk-teknisk Forskningssenter, room 1.241 | Door locked - please use the door bell. Appointments outside of opening hours can be booked via NTNU Hjelp |
| Ålesund | 08:00 - 15:45 (Mon - Fri) | K-bygget, 1st floor, room 154 |
Summer time (15.05-15.09): 08:00-15:00
IT support for students
- Blackboard
- Innsida
- User accounts
- NTNU e-mail
- Shared network directory
- Network: Local, wireless and VPN
- Software provided by the IT Division
- General IT support
IT support for employees
- Teaching Rooms: emergency assistance, support, supervision and maintenance
- Digital Meeting Rooms: emergency assistance, support, supervision and maintenance
- Computers/Equipment: prepare, reinstall/repair computers (Dell and Apple Mac) and deliver ordered equipment
- Equipment Loans: short-term loan of a PC during repairs, equipment ordering, emergency assistance or teaching activities
- Activate and repair network sockets for wired connections
- Report printer faults
- General IT support
Resolution time
How long does it take to get help?
Cases are dealt with as quickly as possible, and normally are addressed and resolved within three business days. Systems and functions that are of a critical nature are prioritized. Cases that Orakeltjenesten cannot fix on its own are forwarded to the appropriate expert at NTNU IT within 30 minutes.
