For students and employees who have forgotten their NTNU password or need to reset two-factor authentication.

Norsk versjon - Glemt passord

Reset two-factor authentication

If you have changed or lost your phone, you will need to set up two-factor authentication again. You must authenticate with BankID or MinID to be able to reset the two-factor method.

Reset two-factor authentication

Create new password

1. When you have forgotten your password, you will need to create a new password.
2. You need BankID or MinID to use this method.
3. How to create good and secure passwords
4. Remember to change the password on your mobile devices when you have created a new password.

Create new password with BankID or MinID

For students without BankID or MinID

1. You must create a new password if you cannot remember the old one.
2. You need your student number, the 4-digit PIN code and the ID number that your received in an email when you came to NTNU.
3. How to create good and secure passwords
4. Remember to also manually change the password on your mobile devices, they will not be synchronized.

If you have forgotten the PIN code from Studweb, you can order a new one by email.

If you have lost your ID number contact Oracle Support Service.

Create new password without BankID or MinID for students

For employees without BankID or MinID

In order for you to create a new password without BankID or MinID, you must have a private e-mail address registered in the personnel system.

If there is no registered private e-mail address for you in the HR-system, you must contact your HR employee for help.

Create new password without BankID or MinID for employees

More information

• User name and password collection page
• Digital security
• IT help topic page

Contact

Orakel Support Services can help if you have questions or if you encounter difficulties.