NTNU has an agreement with the company Foxway AS for the return of used, discarded, and damaged IT equipment. The equipment is either reused or recycled.

På norsk: Retur av brukt IT-utstyr

Electronic waste is the world's fastest-growing waste stream.

By returning used, discarded and defective IT-equipment, we contribute to ensuring that this is handled in a way that is:

• Environmentally friendly: Equipment that can be used is reused, while unusable equipment is sent for material recycling. NTNU gains full oversight of how "our" equipment is handled.
• Economically beneficial: Reimbursement for usable/saleable equipment helps cover administrative costs and provides an income for NTNU.
• Secure: All data on submitted devices is erased in such a way that it cannot be recovered.

Returning used IT-equipment in Trondheim

At NTNU in Trondheim, it is possible to order cabinets or boxes with or without locks (security cabinets) for the collection of data equipment at the individual units (i.e., faculties, institutes, and departments). Several units can join together for a collective order if you wish to do so.

It is up to the unit to order cabinets and boxes, ensure safe storage of the equipment, and arrange for return. When collecting and storing data equipment with storage capabilities (such as laptops, tablets, mobile phones, etc.), lockable security cabinets/boxes must be ordered.

It is also advisable to appoint an employee who is responsible for ordering the delivery of cabinets, keeping the security cabinets locked, and arranging for collection when they are full.

Ordering cabinets or boxes for the collection of equipment is done directly through Foxway's partner portal. When you log in for the first time, select "Be om tilgang"/"Get access" and fill out the form. You will be asked to provide necessary information in the form, including NTNU's organizational number - which is 974767880.

The equipment placed in return cabinets must be packed securely to prevent damage during transport. Please refer to the supplier's packaging instructions (in Norwegian).

Returning used IT-equipment in Ålesund and Gjøvik

At NTNU in Ålesund and Gjøvik, used, discarded, or damaged ICT-equipment should be delivered to the Orakel Support Service. This is also possible in Trondheim in smaller quantities.

The Orakel Support Service in all three cities will manage what they receive according to the agreement with Foxway.

On this page, you can see their available service points and opening hours.

What can be returned?

All ICT-equipment can be returned, even if it's damaged or broken.

This includes the following:

• Laptops and associated equipment. NB! Remember to deactivate Find my Mac on Apple Mac-machines.
• Desktop computers and associated equipment.
• Monitors.
• Tablets and mobile phones. NB! Remember to reset them to factory settings.
• Loose hard drives (remember also to order extra boxes to keep in the security cabinet).
• Data cables (display cables, power cables, USB cables, etc.).
• Printers.
• Network products (switches, wireless stations).
• Servers.
• All other electronic ICT-equipment and supplies.

Hard drives or other components should not be removed from the equipment. Content on storage media will be securely deleted. For Windows machines, the IT department has submitted a list of BIOS passwords to the supplier.

On Apple products, Find my Mac/iPhone/iPad must be deactivated before submission.

All mobile phones and tablets must be reset to factory settings before submission.

Returning electronic waste

Electronic devices that are not IT/ICT-equipment (such as lamps, kettles, etc.) should be sorted and delivered to one of NTNU's extended recycling stations. If you have large and heavy electronic waste, please contact your building's custodial.

Additional resources

• 3stepIT's environmental report for NTNU in 2023.
• 3stepIT's environmental report for NTNU in 2022.

Contact

If you have any questions about this agreement, please contact the Financial Divison.