This page contains information and frequently asked questions about moving employees' emails and calendars to O365.

Norsk versjon: E-post og kalender til O365 - FAQ

How do I notice the move?

You will receive a notification by e-mail 1-2 days before the move.

Once the move is complete, different email readers will require different actions:

Tablet and mobile:

If you use Outlook (recommended):

• You will need to delete and add the account again
• Choose account type Office 365
• Enter your email address
• Authenticate with FEIDE and two-factor

If you use iOS "Mail" app:

• You will need to delete and add the account again
• Choose account type Exchange
• Enter your email address and description
• Tap "Sign in" and authenticate with FEIDE and two-factor

Set up email on Android (external link)
Set up Outlook on iOS (external link)
Set up Apple Mail on iOS (external link)

Windows:

Outlook will request to restart.

Mac:

If you use Outlook (recommended):

• Make new profile
  Manage profiles in Outlook for Mac (external link)

If you use Apple Mail:

• Delete account
• Add account (external link)

Changes after moving

More sensitive spam filter

Email in O365 has a more sensitive spam filter than today's email solution. We therefore recommend that you regularly check "Junk Email" for emails that have been incorrectly sorted.

You can customize filtering in the spam setting. Read more about how to do this on Microsoft's pages.

O365 requires two-factor authentication

When email and calendar are moved to O365, there will be a requirement for two-factor authentication to log in.

Webmail gets new URL

After moving you will reach webmail at https://outlook.office.com

The Deleted Items folder is now cleared automatically

Content in this folder will be automatically removed after 30 days.

How do I check if I have been moved?

If you are unsure and want to check if your email has been moved, try logging in to the new webmail. If you get an error message, you have NOT been moved yet.

Which email readers can I use?

We recommend Outlook where possible.

Thunderbird: Use outlook.office365.com, username@ntnu.no and authmetode oath2
(See Setup email account in Thunderbird)

Evolution: Setup of email account in Evolution

I want to set up my own client

For other clients to work, they need to support authentication via the Oauth2 protocol and support MFA.

Incoming mail server: outlook.office365.com, port 993, TLS encryption

Outgoing mail server: smtp.office365.com, port 587, STARTTLS encryption

How to make Outlook contacts visible in the Contacts app on mobile/tablet?

If you want your Outlook contacts to be displayed in the built-in Contacts app on your mobile/tablet, this must be activated manually. Go to Settings in the Outlook app (tap the photo icon or the top left icon, and tap the gear icon). Select the email account Office 365. Tap Save Contacts (iPhone) or Sync Contacts (Android) and follow the instructions.

Contact

Orakel Support Services can help if you have questions or if you encounter difficulties.