NTNU Hjelp - Kunnskapsbasen
NTNU Hjelp is a self-help portal for students and employees. You log onto NTNU Hjelp with your username and password (FEIDE) by following the link below:
Norwegian version - NTNU Hjelp
For operators, go directly to: TOPdesk
Why use NTNU Hjelp?
As an employee or student, you would rather get help to solve your problem than searching for the right persons tohelp you. If you can't find the answer to the specific problem, you are now able to send an electronic form through the NTNU Hjelp portal. The system will send your request to the right unit.
The advantage to using the portal is that you do not have to wait in a phone queue or wait for Orakel to answer you, since many of the answers are now avilable on the portal NTNU Hjelp.
NTNU Hjelp was put into operation on 30 September 2019 for the IT department. Since then, many units have been added, and we aim to ensure that all administrative case processing that is not of a sensitive nature and thus goes to the archive system, takes place in NTNU Help.
Units that use NTNU help to process cases can be found in kunnskapsartikkel K01247