Recommended procedures for challenging and threatening situations during academic supervision.

Norsk versjon - Håndtere utfordrende veiledningssituasjoner

Emergencies – phone numbers and emergency preparedness

Violence and threats of violence

• If you are alone, move away from the situation
• Always notify your closest leader or deputy
• Consider closing down rooms to protect others
• If the threats are not directed at you, you must notify the subject(s) of the threats.
• Always alert the police in case of violence or serious threats.

Police emergency line: 112

In case of less serious incidents or disruptive behaviour, you are advised to leave the office if the student/employee does not. Contact your leader or deputy to discuss further actions.

Threats by e-mail/phone

• E-mail: Do not respond. Contact your leader or deputy to discuss further actions
• Phone: Act calmly, and contact your leader or deputy to discuss further actions
• If the threats are not directed at you, you must notify the subject(s) of the threats

Serious illness or suicide hazard

If a student/employee threatens to take his/her own life, contact:

• The regular GP, if known
  The Ambulant Emergency Team (AAT) at St. Olavs Hospital: 73 86 54 41
• Casualty ward: 116 117
• Foreign student without an ID number? Contact the Gløshaugen medical centre:
  73 59 32 80

The student/employee must not leave the premises before an agreement is made with the relevant healthcare personnel. If the student/employee must be escorted to see a physician, do not drive alone. Bring a colleague or take a taxi together with the student/employee. The student/employee must be personally delivered to the physician.

If you suspect other serious diseases or accidents, please contact:

• Medical emergency / ambulance: 113

Student help services

The student can contact the following services:

• Health visitor

• Psychologist

• Student Services

• University Chaplain

What should you do after a difficult incident?

• You should always talk to your closest leader after experiencing a difficult incident. The leader is responsible for following up on employees.
• Make sure that the incident is registered in the nonconformity system.
• Additionally, you can contact the HSE Division for an in-depth conversation.

Folder

Download a folder with the contents on this page (Norw. only). The folder has markings to make sure it can easily be manufactured by a printing office.

Contact

• You unit's HSE coordinator
• HSE Division – leaders can contact the HSE Division for assistance if needed.

See also

• Psychosocial care – NTNUs emergency preparedness plan | The complete emergency preparedness plan (in Norwegian)
• Health services for students – subject page on Innsida
• SiT health services (Trondheim Student Welfare Organization)
• HSE for employees – subject page on Innsida