At NTNU, we are continuously working to improve our websites, and therefore we have implemented a new tool, Skyra. This tool helps us understand what you, as a user, are looking for when you visit our websites.

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What is a top task?

A top task is an important task or goal you have when visiting our website. With this survey, we aim to gain insight into what users want to do or find, by collecting feedback in their own words.

Through the survey, we can create a list of the most important user tasks. In the next step, users will be asked what task they came for, and whether they were able to complete it.

Why do we have this survey on the website?

People visit websites to complete specific tasks or find answers to questions. A top task is one of the most common tasks users are trying to solve. It is important to prioritize these tasks when designing our websites and allocating resources.

The purpose of the survey is to provide us with valuable insights into how we can make our websites more user-friendly and efficient.

What will we learn?

Top tasks: Which user tasks are the most important for users of our website?

Target groups: Who are the users of our website, and what characterizes the different groups?

Completion rate: Are users able to do what they came to the website for?

What do we gain from the survey?

Knowledge and insight: We learn which tasks are most important to users, and how we can make it easier for them to complete these tasks.

Prioritization: The survey gives us a clearer basis for prioritizing both existing content and new content on the website.

User focus: We can work more systematically to improve the user experience based on actual feedback.

Skyra as a tool in the work with a new web solution

NTNU will gradually implement a new web solution (CMS). By using Skyra, we can conduct a baseline measurement before transitioning to a new CMS, so we can evaluate the impact of the new solution and adjust course where needed. It also serves as a great supplement to our content strategy and helps us ensure high quality in the content.

Contact

Please reach out via NTNU help if you have any questions about the survey.