Connect to eduroam with Windows

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How to connect to Eduroam for students and employees.

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Norsk versjon - Koble til trådløsnettet med Windows

Topic page about IT services | Pages labelled with wireless

Watch the instructional video Eduroam for Windows

Automatic setup

Here you can connect to eduroam automatically. This works for Windows 10, Windows 8, Windows 7, Windows XP, Ubuntu Linux, Mac OS X 10.5/6 og iOS. If this doesn't work, please try with the methods described below.

Setup for Windows 10

Step 1:

Left-click the wireless icon and left-click 'Eduroam'

Trådløsikon

Step 2:

Make sure 'connect automatically' is checked.

Step 3:

Fill in yourNTNUusername@ntnu.no
Fill in NTNU-password
Click OK

Setup with Windows Vista/7/8

The methods for connecting to eduroam are similar for Windows Vista, Windows 7 and Windows 8. They differ graphically (not a lot), but all the settings are the same.

If you have tried to connect to eduroam by simply clicking the network, and entering your NTNU username and password, try the following two steps.

Removing the network details

Step 1:

Left click the wireless icon.

Trådløsikon

Step 2:

Right click eduroam.
If a menu appears, choose Forget this network.
If a menu doesn't appear, go to the next step.

Connect to eduroam manually

Step 1:

Right click the wireless-icon and choose Open Network and sharing center.

Step 2:

Choose Set up a new connection or network.

Step 3:

Choose Manually connect to a wireless network.
Click Next.

Step 4:

Fill inn the information shown in the picture below.
Network name: eduroam
Security Type: WPA2-Enterprise
Encryption type: AES
If your network card doesn't support WPA2 with AES, you should choose Security Type: WPA-ENTERPRISE with Encryption type: TKIP.
Click Next.

Step 5:

Click Ok or Change connection properties.
If you clicked Change connection properties, go to step 6.
If you clicked Ok, do the following:
1. Left click the wireless icon.
2. Right click eduroam and choose View connection properties.

Step 6:

Choose the Security-tab.

Step 7:

Check that it says Security type: WPA2-Enterprise
Encryption type: AES
Network authentication method: Microsoft: Protected EAP (PEAP)
Choose Settings.
If you have gone through this guide previously, and it didn't work, change Security type and Encryption type to WPA-Enterprise and TKIP.

Step 8:

Click advanced, and make sure it looks like the picture below
Click Validate server certificate
Select "DigiCert Assured ID Root CA"
If you have gone through this guide previously, and it didn't work, you can click Connect to these servers and write "radius.ntnu.no"
Next to Select Authentication Method, click Configure

Step 9:

Turn off automatically using Windows username and password.
Click Ok to save and close this windows.
Click Ok again to save and close the Protected EAP properties window. You should now see the window in step 7.

Step 10:

The window below should appear. Click Advanced settings.

Step 11:

Check for Specify authentication mode:
Choose User authentication.
Click Save credentials.

Step 12:

For username, write: your NTNU username followed by @ntnu.no (replace "brukernavn" with your username in the picture below)
In the password field, write the password. This is the same password as the one you normally use with your username on our services (such as Innsida).
Click Ok and click Ok again in Advanced settings.
If you have gone through this guide previously, and it didn't work, try computer and user authentication in Advanced settings.

Step 13:

Click Ok one last time in the window called eduroam Wireless Network Properties.

Your eduroam connection should now be set up correctly. For some Windows 8 users, it still won't work. Trying one of the alternative properties mentioned in this guide can then help. Repeating this guide (up to 10) times has also proved to work from time to time.

Problems with connecting

If you experience any issues with the wireless network, check the following:

Is the wireless network card turned on? Many laptops will have a button for this.
Double check Step 8 and try the radius.ntnu.no solution.
Double check that you wrote the correct username and password. If you don't remember your username and/or password, you can contact Orakeltjenesten, the IT support services at NTNU.
Try to delete the wireless profile before attempting to set up the connection one more time. You delete the profile by
- Open Command Prompt by clicking the Windows-key and typing "cmd"
- Type in netsh wlan delete profiles eduroam
- Press Enter